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How Do We Fix the Collapse of Quality? November 20, 2024
Every product now has an "extended warranty" admission of the collapse of quality and durability.
There's a great uplifting hope swirling around the potential to fix what's broken, and so here's my question: how do we fix the collapse of quality and durability that we now take for granted? What do I mean by the collapse of quality and durability? Here are a few examples of many. 1. Appliances that were once built to last 70 years now fail in 7 years (or less). A reader recently shared the story of a GE chest freezer his parents bought 70 years ago--not a fancy freezer, or a top of the line unit, just the standard model everyone bought. That freezer is still running great, 70 years later. Compare that to the anecdotal accounts we hear all the time of costly new refrigerators failing after a few years. The repairperson is called in, they check it out, and inform the owner it's not worth repairing. So the three-year old fridge is hauled off to the landfill. Let's say the fridge lasts a grand total of 7 years. That's a 90% decline of durability. Under what sort of bewitchment do we declare this something other than a complete collapse of quality and durability? Think about it: we now have to buy 10 appliances over three generations, where we once could buy one appliance that would last three generations. 2. Off-the-shelf shoes from Costco that now literally fall apart long before they wear out. For the past 30 years, I've bought whatever shoes Costco is stocking as work shoes--for yard work, light construction repairs, etc. Now the Costco shoes literally fall apart before I can even put much wear on them. Please examine the following photos. First, the soles detached from the toe of the shoes. I re-attached the soles with epoxy glue. 
Then the rest of the soles detached. 
Note the paucity of adhesive. The manufacturer scrimped on perhaps 25 cents of adhesive and 75 cents of extra labor (if that--how much time does it take to apply more adhesive?), in effect guaranteeing obsolescence / failure. Meanwhile, Costco profits are soaring. 
How much would it have cost Costco to demand some actual quality control and pay an extra dollar for a product that wasn't designed and manufactured to fail? Would I have paid an extra dollar for a product that was assembled to last long enough to wear out? Yes. After all, what's the difference between $29 and $30? Not enough to matter, but the difference in quality does matter. I often mention shadow work, the work we consumers have to do to keep the crapified products and services Corporate America sells us functioning. So Costco profits from selling products designed to fail because I'm supposed to throw these rubbish shoes in the landfill and dutifully go to Costco to buy a replacement pair of planned obsolescence. But being irksomely frugal, I did the job that Costco's manufacturer was supposed to do, which was apply sufficient adhesive so the sole of the shoe would actually stay attached to the rest of the shoe. In other words, I had to perform this shadow work at my own expense, enabling Costco's profits to swell because I did their work for them. Like the slowly boiled frog, we've habituated to the collapse of quality and durability, as the cartels and monopolies only sell a dizzying array of planned obsolescence. 3. The app is crap. It takes an endless amount of shadow work to keep all the digital devices and systems we now depend on running, as the devices and software are KPO kludgy planned obsolescence. I laid all this out in recent posts: Is Anyone Else's Life as Stupidly Complicated by Digital "Shadow Work" as Mine Is? (5/22/24) Digital Service Dumpster Fires and Shadow Work (2/14/24) If AI Is So Great, Why Is Managing the Digital Realm Eating Us Alive? (3/1/24) 4. The extended warranty admission of the collapse of quality and durability. A friend recounted a telling experience when he and his wife bought a new car, the Japanese brand always listed first in quality and durability. My friend passed on the costly extended warranty and the salesperson guffawed. "So you want to roll the dice?" In other words, buying the highest rated vehicles is now a gamble that nothing breaks down after a year, and so you better pay extra for an extended warranty as you'll probably roll snake-eyes and be handed a repair bill for thousands of dollars. Every product now has an extended warranty admission of the collapse of quality and durability, a profitable admission that look, we both know this product/service is designed to fail, so pay us more now or pay us more later, but this extended warranty is cheaper than the outrageous repair bill or replacement cost. How is this not another example of Addiction Capitalism, in which the consumer has a monkey on their back? We can either get the nickel bag of smack (extended warranty) or the dime bag (Limited Edition, Premium, Elite, paying more for the quality that was once standard). Move Over, Disaster Capitalism--Make Room for Addiction Capitalism (7/1/24) So how do we fix the collapse of quality and durability? I'm all ears. The Slow Death of the Single Family Home (30:57 min). My recent books: Disclosure: As an Amazon Associate I earn from qualifying purchases originated via links to Amazon products on this site. The Mythology of Progress, Anti-Progress and a Mythology for the 21st Century print $18, (Kindle $8.95, Hardcover $24 (215 pages, 2024) Read the Introduction and first chapter for free (PDF) Self-Reliance in the 21st Century print $18, (Kindle $8.95, audiobook $13.08 (96 pages, 2022) Read the first chapter for free (PDF) The Asian Heroine Who Seduced Me (Novel) print $10.95, Kindle $6.95 Read an excerpt for free (PDF) When You Can't Go On: Burnout, Reckoning and Renewal $18 print, $8.95 Kindle ebook; audiobook Read the first section for free (PDF) Global Crisis, National Renewal: A (Revolutionary) Grand Strategy for the United States (Kindle $9.95, print $24, audiobook) Read Chapter One for free (PDF). A Hacker's Teleology: Sharing the Wealth of Our Shrinking Planet (Kindle $8.95, print $20, audiobook $17.46) Read the first section for free (PDF). Will You Be Richer or Poorer?: Profit, Power, and AI in a Traumatized World (Kindle $5, print $10, audiobook) Read the first section for free (PDF). The Adventures of the Consulting Philosopher: The Disappearance of Drake (Novel) $4.95 Kindle, $10.95 print); read the first chapters for free (PDF) Money and Work Unchained $6.95 Kindle, $15 print) Read the first section for free Become a $3/month patron of my work via patreon.com. Subscribe to my Substack for free The Mythology of Progress, Anti-Progress and a Mythology for the 21st Century print $18, (Kindle $8.95, Hardcover $24 (215 pages, 2024) Read the Introduction and first chapter for free (PDF) 
What if growth--and policies to accelerate growth--are no longer working because our fix for every problem--growth for growth's sake--is failing? We're told Progress is inevitable as a result of technology, but everyday life is getting harder, not easier--the opposite of Progress, what I call Anti-Progress.
What if the real source of the unraveling is far deeper than economics or politics? What if the problem is what we see as the inevitable destiny of humanity--Progress--is actually a modern mythology, disconnected from the real-world consequences of growth for growth's sake? We indignantly reject that Progress is a mythology, but our need for mythology hasn't gone away because we've mastered technology; we've created a modern mythology of technology that is heedless of its own consequences. To truly progress, we need a new mythology aligned to 21st century realities. That's the goal of this book. Read the Introduction and first chapter for free Self-Reliance in the 21st Century print $18, (Kindle $8.95, audiobook $13.08 (96 pages, 2022) Read the first chapter for free (PDF) 
Just as no one was left unaffected by the rise of globalization, no one will be unaffected by its demise.
The only response that reduces our vulnerability is self-reliance: de-risk your life by carving a path that works for you.
When Ralph Waldo Emerson wrote his famous essay Self-Reliance in 1841, the economy was localized and households supplied many of their own essentials. Now we're dependent on distant sources for our essentials. For Emerson, self-reliance is thinking for ourselves rather than taking the conventional path. Self-reliance today means reordering our priorities and values. Self-reliance is often confused with self-sufficiency--the equivalent of Thoreau's cabin. But self-reliance isn't about piling up money or an isolated cabin; it's about cooperating with trustworthy others in productive networks. The book details the essential mindset of self-reliance and 18 nuts and bolts principles of self-reliance in the 21st century. Podcast with Richard Bonugli: Self Reliance in the 21st Century (43 min)
Recent entries: How Do We Fix the Collapse of Quality? November 20, 2024 The Cure for What Ails Us: Market Crash and Mass Defaults November 18, 2024 The Seeds of Social Revolution: Extreme Wealth Inequality November 15, 2024 The Elephant in the Room--No, the Other Elephant November 14, 2024 Machiavelli's Sage Advice to Transformational Leaders November 13, 2024 The Cost of Owning a Home Is Soaring November 11, 2024 Unaffordable Housing and Homeless Encampments: How Did It Get This Bad? November 8, 2024 The Limits of Government November 6, 2024 Central Planning: China's Miracle--and Malaise November 4, 2024
The Extremely Profitable Inner Workings of Digital Addiction
November 1, 2024
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Extra-Special Bonus Aphorisms:
"There is no security on this earth; there is only opportunity." (Douglas MacArthur) "We are what we repeatedly do." (Aristotle) "Do the thing and you shall have the power." (Ralph Waldo Emerson) "Any intelligent fool can make things bigger, more complex, and more violent. It takes a touch of genius and a lot of courage to move in the opposite direction." (E.F. Schumacher, via Tom R.) "He who will not risk cannot win." (John Paul Jones) "When we drink coffee, ideas march in like the army." (Honore de Balzac) "Progress is not possible without deviation." (Frank Zappa, via Richard Metzger) "Victory favors those who take pains." (amat victoria curam) "The man who has a garden and a library has everything." (Cicero, via Lee Bentley) "A healthy homecooked family meal and a home garden are revolutionary acts." (CHS) "Do you know what amazes me more than anything else? The impotence of force to organize anything." (Napoleon Bonaparte) "The way of the Tao is reversal" Or "Reversal is the movement of Tao." (Lao Tzu) "Chance favours the prepared mind." (Louis Pasteur) "Success consists of going from failure to failure without loss of enthusiasm." (Winston Churchill) "Where there is ruin, there is hope for treasures." (Rumi) "The realm of gratitude is boundless." (CHS, 11/25/15) "History doesn't have a reverse gear." (CHS, 12/22/15) Smith's Law of Conservation of Risk: Every sustained action has more than one consequence. Some consequences will appear positive for a time before revealing their destructive nature. Some consequences will be intended, some will not. Some will be foreseeable, some will not. Some will be controllable, some will not. Those that are unforeseen and uncontrollable will trigger waves of other unforeseen and uncontrollable consequences. (July 8, 2014)(thanks to Lew G. for retitling the idea.) Smith's Neofeudalism Principle #1: If the citizenry cannot replace a kleptocratic authoritarian government and/or limit the power of the financial Aristocracy at the ballot box, the nation is a democracy in name only. The Smith Corollary to Metcalfe's Law (The Network Effect): the value of the network is created not just by the number of connected devices/users but by the value of the information and knowledge shared by users in sub-networks and in the entire network. (CHS, 4/6/16) My Credo of Liberation: I no longer care if the power centers of our society--the distant, fortified castles of our financial feudal system--are changed by my actions, for I am liberated by the act of resistance. I am no longer complicit in perpetuating fraudulent feudalism and the pathology of concentrated power. I no longer covet signifiers of membership in the Upper Caste that serves the plutocracy. I am liberated from self-destructive consumerist-State financialization and the delusion that debt servitude and obedience to sociopathological Elites serve my self-interests. (Thank you, Klaus-Peter L., for reminding me) "We've become a culture of excuses rather than solutions: solutions always require sustained effort and discipline." (CHS 4/9/16) "Fraud as a way of life caters an extravagant banquet of consequences." (CHS 4/14/16) "Creativity = problem solving = value creation." (CHS 6/4/16) "Truth is powerful because it is the core dynamic of solving problems." (CHS 7/21/17) "We live in a system of human emotions that masquerades as a science (economics)." (CHS 1/1/18) "Always remember, your focus determines your reality." (George Lucas) "Diversity is for poor people. Sameness is for the successful." (GFB) "When power dissipates suddenly, it dissipates completely." (CHS 7/14/19) "Disobedience is the true foundation of liberty. The obedient must be slaves." (Henry David Thoreau) "Markets cannot price in the value of non-monetized natural assets such as diverse ecosystems." (CHS 7/14/19) "Magical thinking isn't optimism, it is folly." CHS 1/3/22) "Tune in (to self-reliance), drop out (of hyper-consumerism and debt-serfdom) and turn on (to relocalizing capital and agency)." (CHS 1/5/22) "The path to everything you desire starts here: like yourself as you are right now." (CHS 11/20/22) "There are only two signals: how many essentials you produce and share and if you're consuming less with better results. Everything else is noise." (CHS 12/17/22) "Liberation is no longer needing any confirmation or feedback from others or the world for one's sense of self. Wealth, fame, recognition, admiration, praise, prestige, approval, sainthood, martyrdom, success: none are needed, none are desired." (CHS 12/26/22) "When fame, wealth, prestige, status and glory are out of reach, you're free to pursue other more valuable things." (CHS 2/6/22) "It is the sacred duty of every activist who seeks to better their community to grow and share as much life-giving food as is humanly possible." (CHS 6/15/23) "Being anonymous, gray and unknown is the ideal state of freedom." (CHS 3/15/24) "We seem to have entered a world of anti-leisure and anti-productivity in which the unpaid shadow work demanded to keep all the complicated digital bits in motion obliterate our leisure and productivity." CHS (5/22/24) "It is axiomatic that failing systems work the best just before they fail catastrophically." Ray W. "Looking younger is mere technique; thinking younger demands creativity." CHS (10/16/24) |
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